Managing a pharmacy is no simple task. Pharmacy owners face numerous daily challenges, from inventory control and updating product information to complying with legal regulations. Errors in this process can lead to serious consequences such as financial loss, diminished reputation, or administrative penalties. Failing to meet GPP (Good Pharmacy Practice) standards can directly impact service quality and business performance.

Why is meeting GPP standards necessary?

GPP standards not only help pharmacies operate efficiently but also protect customers’ rights, ensure the quality of medicines and services, and establish a solid foundation for sustainable development. Achieving GPP compliance enables pharmacies to build trust with customers and regulatory authorities while optimizing costs and driving revenue growth.

Common mistakes in Pharmacy management 

Inventory control errors 

• Pain Point: Pharmacies often struggle with controlling inventory levels. Too many expired, near-expiry, or surplus products result in financial waste, while stock shortages disrupt supply to customers.
• Consequence: Ineffective inventory control can lead to wasted resources, increased storage costs, and negatively impact service quality.

Inaccuracy in product data updates 

• Pain Point: One of the biggest mistakes pharmacies face is inaccurate data entry. This can happen due to gaps in workflow processes or manual management, causing product information to be incorrect.
• Consequence: This error can result in customers purchasing the wrong medication, not receiving complete product information, or the pharmacy being unable to track the history of sold products.

Failure to comply with national drug connectivity regulations

• Pain Point: National drug connectivity is a mandatory requirement for all pharmacies, but many still face challenges in submitting reports and updating information in the system.
• Consequence: Non-compliance with these regulations can lead to fines, suspension of business operations, and a reduction in reputation and growth potential.

Improper customer service

• Pain Point: Failure to store complete customer information, track medication usage history, or remind customers about follow-up appointments makes it difficult for pharmacies to serve customers effectively.
• Consequence: Customers may not return, leading to long-term revenue loss or diminished trust in the pharmacy’s service quality.

SPHACY solutions – How to minimize errors

• Smart and automated inventory management: SPHACY helps automate the tracking of goods’ import-export data, alerts on near-expiry and potentially expired products. Pharmacies can easily check inventory, plan accurate restocking, and minimize waste risks.
• Standardized data integration: SPHACY software ensures pharmacies update product information accurately from the Ministry of Health’s standard system and integrates with the national system. All data on medicines, prices, and quantities are synchronized and tracked scientifically.
• Compliance with legal regulations and national drug connectivity: SPHACY supports pharmacies in automatically submitting periodic reports and updating information on the national drug system, ensuring full compliance with all legal process requirements.
• Professional customer care: SPHACY offers automated customer care tools such as follow-up reminders, customer information storage, and helps pharmacies build strong relationships with their customers.

To minimize errors and meet GPP standards, adopting technology in pharmacy management is essential. SPHACY is a comprehensive solution that helps pharmacies optimize processes, reduce risks, and enhance operational efficiency. With SPHACY, pharmacies can ensure legal compliance while delivering the best service to customers, thereby increasing revenue and achieving sustainable growth.